1. Cancellation policy applies to retail customers according to promotion price:

No refund, no cancellation, no adjustment.

2. Payment policy:

100% payment upon receipt of booking confirmation

3. Price cancellation policy does not apply Promotion according to the hotel's regulations:

* Regular season

- Cancellation 14 days in advance: no charge

- Cancellation from 7-14 days: 50% of the entire booking fee

- Cancellation 2-6 days: 75% of the entire booking fee

- Within 2 days/no show: 100% of total booking fee

* Holiday/New Year and peak season:

- Cancellation 30 days in advance: no charge

- Cancellation from 20 to 30 days: 50% of the entire booking fee

- Cancellation 7-10 days: 75% of the entire booking fee

- Within 5 days/no-show: 100% of total booking fee

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