1. Cancellation policy applies to retail customers according to promotion price:
No refund, no cancellation, no adjustment.
2. Payment policy:
100% payment upon receipt of booking confirmation
3. Price cancellation policy does not apply Promotion according to the hotel's regulations:
* Regular season
- Cancellation 14 days in advance: no charge
- Cancellation from 7-14 days: 50% of the entire booking fee
- Cancellation 2-6 days: 75% of the entire booking fee
- Within 2 days/no show: 100% of total booking fee
* Holiday/New Year and peak season:
- Cancellation 30 days in advance: no charge
- Cancellation from 20 to 30 days: 50% of the entire booking fee
- Cancellation 7-10 days: 75% of the entire booking fee
- Within 5 days/no-show: 100% of total booking fee
